Reset my TomTom Runner when I push any button

Albertoj12
Albertoj12 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi, The other day, while I was training, my TomTom runner 2 stopped working, and now when I push any button of the watch, it reset inmediately and it don't work.
Someone knows what happens?

Thank you

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Lil_sam1988
    Lil_sam1988 Registered Users Posts: 2
    Apprentice Traveler
    My tomtom spark is doing the same thing. Did this ever get resolved?