Playlists have disappeared from Spark 3

OliRunner
OliRunner Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
All has been working fine for months but tried to create a podcast playlist in iTunes (Mac) and now TomTom Sports Connect finds no available playlists at all. I have tried a reset of the watch and pointing the browse function to the iTunes folder (and taking this off) but no luck.
None of the music/podcast files have been changed so this is not a format issue
Any ideas?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.