I recently bought the tomtom GO 5200 and installed the app My Drive on my android phone. I paired both devices using bluetooth and executed the necessary updates on my GPS. I also checked that my GPS has access to my phone contacts so both devices seem to communicate. My bluetooth options on my phone says that I am paired to the GPS. However, when i plan a route on my phone the "Send to Device" is not clickable. When I use my pc I am able to send route to device but when I use My Drive app on my phone it's not possible.
I am connected to MyDrive account on both phone and GPS.
It is also necessary to note that while both devices are paired and communicating, my phone keeps saying "Connect your TomTom Device".
I rebooted my phone and nothing changed. I logged out and in to My Drive account on both devices and nothing changed.
I just bought this expensive GPS expecting premium quality and this is frustrating.
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The bluetooth connection seems to work as I drive the car and I can use GO 6200 as a hands free unit. It even reads text messages flawlessly.
For some reason it seems to be impossible to sync routes from the Android app.
My problem was solved by following the procedure below:
Sync the device to MyDrive :
- In the Main Menu of your GO 5200, select Settings.
- Select MyDrive.
- Enter the email address and password you use for your TomTom account.
- Select Log In. Your GO 5200 is now synced to MyDrive and the favorites are backed-up automatically.
After this, please follow the steps below to reset the device to factory settings :- After this, please follow the steps in the link below and pair your GO 5200 to your phone :Get data, hands-free calls and smartphone messages using your Android phone and MyDrive App
- Important point ---> When you see message asking you to confirm the pairing, please confirm the pairing on the device first and then on your iPhone.
After this, please check if you are able to use "Send to Device" button in the app and let me know the outcome.