Not Connected-My Drive Connect — TomTom Community

Not Connected-My Drive Connect

I downloaded "My Drive Connect" then tried to updated my GO2535M GPS. It seemed like things were downloading ok and then the download stopped and go Tom Tom live said my GPS was not connected. I disconnected my GPS, restarted my computer and go Tom Tom live plugged the GPS into the usb matter what I do it says my GPS is not connected???
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