No synchronization

jvdoord
jvdoord Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
I ran 8 km's this morning with my Tom Tom Spark 3, started and stopped correctly, but now this activity doesn't show on my phone or on my PC after synchronising. Wat does show is amount of stars of my 'fitness age' today(see the picture below), so there must be someting registered. How can I make this run show on TomTomsport and Strava?

greetings

Jan van den Oord

77c252ba-a0fd-4331-8a5f-698bd0c8a8aa.jpg

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    It could be there is a server outage and it will show up eventually (they are queued), You can force it to upload using the following steps:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • jvdoord
    jvdoord Registered Users Posts: 4
    Apprentice Traveler
    in de folder C:\Users\{User Name}\TomTom MySports\{Watch Name} there is only one ttbin file, of 2-12-2017. Newer files of more recent runs are not present.