Payment Error

241
Registered Users Posts: 4 
Neophyte Traveler

Neophyte Traveler
Hi,
I get an error when trying to buy a map. Error code 236 - The internet server had an internal error.
I have tried several times in the last couple of days and got the same error.
The report incident ID: 537716885.
Do you have a solution on this?
Thanks
I get an error when trying to buy a map. Error code 236 - The internet server had an internal error.
I have tried several times in the last couple of days and got the same error.
The report incident ID: 537716885.
Do you have a solution on this?
Thanks
0
Comments
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For what model device? Identify in this link:
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
and could it be an End of Life device? See here:
https://en.discussions.tomtom.com/travel-lounge-154/serial-numbers-uk-devices-names-10144680 -
Hi,
This is Carminat Live (Renault type).0 -
I'll get in touch with a Tomtom contact I have so check back.0
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Hi 241
Could you try placing the order using a different browser?
Also, I would suggest you try using the Ireland webshop to order the map.
Regards
Vikram0 -
Thank you for the help.
I got an answer from TomTom and I will try to proceed with their instructions.0 -
Hi there,
The Customer Service is completely useless. No valuable advice - they repeat the steps as they are written on the web site. Ridiculous.
Thank you Vikram. I followed your advice and bought the map using Irish website. I have sorted out.
Warm regards,
2410 -
Hello I could not buy from Ireland shop because it need EXACT address.
Cannot buy from Bulgaria.
0