Payment Error

241

Hi,
I get an error when trying to buy a map. Error code 236 - The internet server had an internal error.
I have tried several times in the last couple of days and got the same error.
The report incident ID: 537716885.

Do you have a solution on this?

Thanks

dhn

For what model device? Identify in this link:
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

and could it be an End of Life device? See here:
https://en.discussions.tomtom.com/travel-lounge-154/serial-numbers-uk-devices-names-1014468

241

Hi,
This is Carminat Live (Renault type).

dhn

I'll get in touch with a Tomtom contact I have so check back.

VikramK

Hi 241

Could you try placing the order using a different browser?

Also, I would suggest you try using the Ireland webshop to order the map.

Regards
Vikram

241

Thank you for the help.

I got an answer from TomTom and I will try to proceed with their instructions.

241

Hi there,

The Customer Service is completely useless. No valuable advice - they repeat the steps as they are written on the web site. Ridiculous.

Thank you Vikram. I followed your advice and bought the map using Irish website. I have sorted out.

Warm regards,
241

kkirchev

Hello I could not buy from Ireland shop because it need EXACT address.
Cannot buy from Bulgaria.