Sever Issues AGAIN

slickusrickusslickusrickus Posts: 2 [Apprentice Traveler]
edited October 2018 in MyDrive Connect
The only time I can afford to update my 6100 and login to MyDrive Connect is on a Sunday. After an hour of trying to update my device I eventually receive the message that TomTom's servers are busy...
Surely after an hour, and only 27% of the update being downloaded, is ridiculous before displaying this message.
It seems that each time I connect the TomTom download is slower than before.
I use Windows Laptop for mine, my wife uses IOS for hers and the result is the same.
WHEN will TomTom update the power and capability of their infrastructure so that us customers can download updates at sensible speeds and free of error messages?

Comments

  • dhndhn Posts: 33,189 Superusers
    That model uses WiFi, not MyDriveConnect for all updates.

    You can use a usb connection IF WiFi isn't available BUT MyDriveConnect needs to be MINIMIZED.
  • slickusrickusslickusrickus Posts: 2 [Apprentice Traveler]
    6100 doesn't have wifi. I wish it did.
  • dhndhn Posts: 33,189 Superusers
    Sorry, my error.

    See what support can suggest then:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
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