Reset Malfunction on Spark

Cassava
Cassava Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Face of watch reads 'tomtom.com/reset' since end of January. When I plug into laptop I get the time on the face but with any move the reset message appears. What to do?? Any and all advice appreciated.

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    You need to rest the watch, which is what it is telling you. Do a factory reset and if that is not possible, try a recovery mode reset. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    Recovery mode reset:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.