TomTom headphones repair - Spark 3

Shannon97
Shannon97 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi, I was just wanting some advise or if anyone knows how I could fix my Tomtom headphones. I have only had my Tomtom headphones for around 5 weeks and all of a sudden they won't turn on after pressing the button for more than 5 seconds. However, when I plug them into charge the little blue light still goes on so they're fully charged. Can anyone help??? :(

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    They are covered under warranty, so at this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.