gps tomtom Start 25 will not start

nestorcoral
nestorcoral Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
hi i just wondering if there are a way to restart the gps i turn off the gps today and is not turning on anymore and i just buy it 3 months ago from Walmart the problem i dont have receive or the box anymore so if some one know how to fix these problem i will appreciate the help

Comments

  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi nestorcoral

    Welcome to the community :)

    Could you do a soft reset on the device and see if that helps?

    Soft reset: Press and hold the on/off button till you hear the drum sounds.

    Regards
    Vikram
  • CatNip
    CatNip Registered Users Posts: 487
    Sovereign Trailblazer
    Possibly, if not used for a while, the information it stores (UTC time etc) has gone 'stale'. In which case, IMO, it will not turn on normally - with a quick dab of the power button - but needs a reset.

    In which case, make sure fully charged, then press AND HOLD power button in until you hear TomTom drum roll sound and it starts up. If successful, go from there.

    If this fails you will need to contact TomTom through this site.