Activity not downloading to Sports app via Bluetooth — TomTom Community

Activity not downloading to Sports app via Bluetooth

pramod sportspramod sports Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
I am facing this issue for the first time.
My last run (activity) is not downloading to the tom tom my sports app (android) version, despite several attempts.
I have un-installed the app, re-installed and paired "new" as well.
But still its not downloading.
Please advice.

Comments

  • tfarabaughtfarabaugh Posts: 16,650
    Superusers
    It may be lost. Did you get any error messages while syncing or did it hang up at all? To force MySports to reupload an activity you need to locate the ttbin file and do the following steps (without the ttbin file there is nothing to be done, what you are seeing on the watch is just summary data, the details are gone):

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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