TomTom Navigation App hangs at start screen — TomTom Community

TomTom GO Mobile and Navigation for iPhone/iPad

TomTom Navigation App hangs at start screen

jongleurjongleur Posts: 3 [Apprentice Traveler]
edited January 11 in TomTom GO Mobile and Navigation for iPhone/iPad
My TomTom app hangs at the start splash screen. I'm still using iOS11

Comments

  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi jongleur

    Welcome to the community :)

    Could you try few troubleshooting steps suggested below:

    # In the iPhone settings, go to ‘iCloud’
    # Scroll to find the specific app and toggle the app to ‘Off’
    # Now, uninstall the app by ‘Tap and hold’ the app icon till it starts shaking and click the ‘x’ in the top right corner of the icon

    If the issue still persists then please report this to the customer service.

    Regards
    Vikram
  • jongleurjongleur Posts: 3 [Apprentice Traveler]
    Hi, why would i uninstall the app? I want to use it. I'll be driving where there is not any internet coverage and can't use AppleMaps or GoogleMaps for directions
  • jongleurjongleur Posts: 3 [Apprentice Traveler]
    I don't know who added the "GO Mobile" tag to the subject, but my problem is with the real TomTom navigation app, not the problematic new one.
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