Spark 3 hung up

panczyslaw
panczyslaw Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My smartwatch has hung up and I can not reset it in any way. After connecting the USB to the computer is not detected despite updating TomTom Connect. Connection to the charger and power bank does not help. The tomtom.com/reset information is constantly displayed on the screen. Please, help me this is a new model received from the support. Has anyone already had such a case? Is there another possibility of a "manual restart"?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.