SD card not recognised on the TomTom | VIA 1535

Ronconsult
Ronconsult Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
When I attempted to update my TomTom there was not enough room for the new map. I added a MicroSD card but the TomTom will not recognize it. The card is a SanDisk Ultra Plus 16GB. What am I doing wrong?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    When you inserted the card, did the device offer to format it? If not, try a drum reset by holding the power button about 20 seconds till you hear the drum sounds. Does it offer to format now?

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  • Ronconsult
    Ronconsult Registered Users Posts: 2
    Apprentice Traveler
    No, it did not offer to format it. It just starts up like normal without even acknowledging that the SD card is inserted. I've tried the restart which didn't help either.
  • dhn
    dhn Posts: 33,382
    Superuser
    Take the card and format it as FAT32 in a card reader, do not use quickformat. Then reinsert into the device and see if the device offers to format it now.