TomTom Adventurer 1.7.64 not connecting with my Android phone or to my Ipad air 2

Richard66
Richard66 Registered Users Posts: 5
Neophyte Traveler
edited January 24 in TomTom Sports
TomTom Adventure 1.7.64 not connecting with my Android phone or to my Ipad air 2.

Just updated my watch and sync is not working i can not connect to both diveces. When i want to pair i see for 1 second te bluetooth code then ist gone.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    Sounds like the update may not have fixed the problem! Did you try forgetting the device in the BT menu before trying to pair?

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Richard66
    Richard66 Registered Users Posts: 5
    Neophyte Traveler
    Yes I removed the device from my phone and ipad it didnt work.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,392
    Community Manager
    I don't know how often you switch between Android and iOS device but can you try a factory reset on your watch?
  • Richard66
    Richard66 Registered Users Posts: 5
    Neophyte Traveler
    With the factory reset it works.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,392
    Community Manager
    Richard66 wrote:
    With the factory reset it works.
    Thanks for confirming that it works now! There were probably too many pass keys stuck on your watch.