Order status remains new

andyc147 Registered Users Posts: 2
New Traveler
edited August 2021 in Map purchase & installation
i just purchased map updates but the order status says new , what does that mean.


  • VikramK
    VikramK Administrators Posts: 13,787
    Hi andyc147

    Welcome to the community :)

    I had a look at your account using the email address registered for the community, I see there are no order placed using this one.

    Did you place an order using a different email address? Then I would suggest that you contact customer service as they will be able to help you further.