Order status remains new — TomTom Community

Order status remains new

andyc147andyc147 Posts: 2 [New Traveler]
edited January 2019 in Map purchasing
i just purchased map updates but the order status says new , what does that mean.


  • VikramKVikramK Posts: 11,594 Moderator
    Hi andyc147

    Welcome to the community :)

    I had a look at your account using the email address registered for the community, I see there are no order placed using this one.

    Did you place an order using a different email address? Then I would suggest that you contact customer service as they will be able to help you further.

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