Payment problems — TomTom Community

Payment problems

PhoenixangelfirePhoenixangelfire Posts: 2 [Apprentice Traveler]
edited January 2019 in Map purchasing
Hello folks

I am writing in reference to problems I am having with registering my
order here in Belgium.

I received a special Easter discount offer of 49.95 € for the map update
and 3 months of camera updates included.

This is in my shopping cart, however, I cannot pass the order since my
billing address is in the US. Since I reside in Belgium and work for
the US government this is only normal.

For some reason the system refuses to accept my billing address which
prohibits me from passing the order and updating my system.

Does anyone know of a work around? When I try to use my Belgian residential address the payment of course also refuses to go through, since that is different from my billing adress.

Thanking you in advance for any assistance someone may render, Tomtom fobbed me off to this application and I am very disappointed with their extremely poor commercial attitude. Next time I will certainly go with a competitor such as Garmin

Comments

  • dhndhn Posts: 33,344
    Superusers
    Is there an opportunity to use PayPal for payment for the map?

    Try support on Monday. Do NOT provide a model in order for a live agent to respond:

    :flag_be: Belgique
    027 007 272
    du lundi au vendredi de 09h00 à 17h30

    :flag_be: België
    027007270
    Maandag t/m vrijdag van 09:00 tot 17:30
  • PhoenixangelfirePhoenixangelfire Posts: 2 [Apprentice Traveler]
    Thanks very much for your reply. Greatly appreciated. I'll give this a try.
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