Via 1500 and My drive connect

billb1923
billb1923 Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
Loading my drive to computer. It will not load completely and locks up. Tried on another computer and got as far as downloading the updates. Stopped at 25% and would not go any further. Left it up for 2 hours and still no download. Please help. Using windows 7 home edition

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Might an antivirus be affecting proper transmission?

    Try this:
    1. Get the FREEWARE version of Revo Uninstaller from here: https://www.revouninstaller.com/revo_uninstaller_free_download.html
    2. Completely remove MyDriveConnect (or Home 3)
    3. Get a fresh copy from tomtom.com/getstarted and install without the device connected to the computer.
    4. Connect the device and see if things go better