Steps are no longer count- TOM TOM Touch

ploffie Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi there. Since some months my TOM TOM Touch does no longer count my steps. It's zero and stays Zero. All others settings are working.

Does anyone of you know how to solve this, please?

Thanks and regards,


  • tfarabaugh
    tfarabaugh Posts: 17,004
    Try a factory reset and if that does not work, call Customer Support. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.