Factory Reset Help — TomTom Community

Factory Reset Help

fabian82fabian82 Posts: 2 [Apprentice Traveler]

I have just purchased this TomTom from my local charity shop. It is asking me to enter my password so it seems that the previous owner did not clear the device before donating it.

Does anyone know how I can get around this so I can use it and clear their details please?

I've tried holding my finger on the button for 30 seconds but it just reloads to the same screen asking for the password.

Many thanks


  • dhndhn Posts: 33,345
    This is unofficial and may not work.......

    Get Home at tomtom.com/getstarted and install.

    Connect the device to the computer.

    With the device connected, completely uninstall Home from the computer.

    Restart the device.
  • fabian82fabian82 Posts: 2 [Apprentice Traveler]
    Thank you for your quick response. Sadly, it didn't work :-(
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