waiting for a valid gps signal for over a week?

samsonsg
samsonsg Registered Users Posts: 7
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
My Tomtom VIA1535 has indicated that it is "Waiting for a valid GPS signal" for over a week now. It had this issue once before and I removed it and put it away for several months. When I used it again I needed a major update that besides the new map, got the GPS signal again. Now it is doing it again.

I can't use it the way it is. Should I put it away and go back to my smaller Tomtom unit?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    When did you last get a gpsfix file using MyDriveConnect? Is the battery fully charged?

    Support:

    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    Hi
    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    In your case as you haven't used the device for so long
    Charge the device for at least 3Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    ATB YFM

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