Spark music not pairing with wireless headphones

Guess
Guess Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
I cannot pair my Tomtom wireless headphones with my watch.

This is what I am doing.............
  1. Make sure both headphones and watch are charged.
  2. Disconnect from charging
  3. Press the middle button on the headphones cable for 10 seconds (NO lights flash or illuminate once I have stopped charging)
  4. Put the watch on to the pairing screen.
  5. Wait while it tells me that it is searching.
  6. Get frustrated when it then says 'not found'
Any help would be gratefully appreciated.
Thank you

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Below are the instructions for pairing the headphones, but if the lights are not flashing and you are not getting any beeps (a series of rising beeps followed by silence then a single beep) then it may be the headphones are defective in which case you need to call Support.

    Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Guess
    Guess Registered Users Posts: 3
    Apprentice Traveler
    Thank you for taking the time to reply.
    I think that I must have defective headphones as I have had no beeps.
    I will contact support
    Best wishes
    Katie
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.
  • Guess
    Guess Registered Users Posts: 3
    Apprentice Traveler
    I have spoken to Tomtom support and they are sending me new wireless headphones
    K