The compatibility between JLab Epic Air and Spark Cardio Music

Ryan Hou
Ryan Hou Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Recently I got one JLab Epic Air bluetooth headphone, I can connect it to my Spark Cardio Music and listen music. But the headphone always power-off automatically few minutes later when I play music by Spark Cardio Music. I'm not sure where the root cause is, because my Epic Air works well with cellphone and my Spark Cardio Music works well with my other bluetooth headphones too. So I'm wondering if anyone encounters the same problem??


  • tfarabaugh
    tfarabaugh Posts: 16,935
    I have not seen this one mentioned before and the likelihood of someone having that same pair of headphones is small. First thing to try is a factory reset, which generally resolves most issues (it may not help but it can't hurt either). Most BT LE devices should work, but some work better than others. Price seems to not be a factor as the cheaper ones often seem to work better than the expensive ones. This is due to the fact that cheap models are more likely to use the base BT protocols and not customize them for advanced features or settings like more expensive models do (and there is no way of knowing if a manufacturer has tweaked the protocols to take them out of compliance). The BT standard is in such a way a 'standard' that it can be widely interpreted with different settings for buffer sizes, time outs, profiles, protocols, antenna configurations, etc.. TomTom cannot change their code every time a manufacturers messes with the BT coding. This is a case where paying more will not increase the chances of connectivity, it may actually decrease it. There are thousands of models out there so there is no way for TT to test them all and since the manufacturers often tweak the BT settings there is no way to know upfront if a pair will work or not. At a minimum they need to be BT LE and support A2DP and AVRCP, the two protocols necessary to play music.

    Your best bet may be to call Support directly, as they may have a solution for it. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • luca69x
    luca69x Registered Users Posts: 36
    Apprentice Traveler
    Always the same problem of compatibility with non-TT accessories, even on navigators similar problems, the BT TT is too personalized.