Tomtom multisport watch — TomTom Community

Tomtom multisport watch

inelengineersinelengineers Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
My Tomtom multi sport watch stop responding. The push button is not responding. The watch shows the time / date and month.

The Light on the screen is not getting ON also.

But it keep showing th date and day / month correctly.

I am leaving in Vadodara - India. Like to know the repair centre nearby.

Need help asap.

Comments

  • tfarabaughtfarabaugh Posts: 16,817
    Superusers
    It sounds like the button may have failed. You should call Support but first try a recovery reset in case it is a firmware issue:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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