Opening settings in Sports connect doesn't work

runbikeslow Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I have a runner 3 and the quickgps updates don't work anymore. The solution seems to be to do a power-off reset, which should be done by using the settings button in sports connect.

My problem however is that when I click the settings button sports connect stops working.

Has anybody experienced this behaviour or a solution to this problem?


  • tfarabaugh
    tfarabaugh Posts: 16,943
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.