Via 1505 doesn't connect GPS signal

Fidelio Soares
Registered Users Posts: 2 
Apprentice Traveler

Apprentice Traveler
Hi there. I just buyed a new TomTom Via 1505M. Never connect to GPS, I don't know why. It stays looking for signal and nothing. I live in São Paulo, Brazil. Maybe the GPS here aren't good? I can't understand why isn't working. Can anyone of you help me please?
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Comments
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When did you last get a gpsfix file using MyDriveConnect? Is the battery fully charged? Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
:flag_br: Brasil
A partir de telefone fixo (grátis) 0800-892-1259
A partir de celular (aplica-se as taxas de sua operadora) 1147002436
De Segunda a Sexta: das 6.00 às 14.30. BRT
Para que consiga entrar em contato conosco, aconselhamos que utilize preferencialmente um telefone fixo.0 -
I used gpsfix today and still nothing. The battery is full. I tried the reset you said and nothing happens, stills worse.
I call to that numbers and I'm stucked listening a flute music all the time0