Strap replacement

furn95
furn95 Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
Hi there just want to know why the straps of the runner 3 is not good quality ? I got my watch 5 months ago and this is my second strap that had broke while training this time the strap broke and fell on the face of the watch and scratched badly ?

Tried to contact the support team but no reply for more than a week now?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    The strap is covered under warranty. Either use the self-service site in the link below or call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen). The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    https://uk.support.tomtom.com/app/strap_repair
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi furn95

    Welcome to the community and sorry to hear about the strap issues.

    For our users in the UK, we have an online self-service website to book a replacement strap.

    See here: https://uk.support.tomtom.com/app/strap_repair/

    Regards
    Vikram