Desktop App cannot connect to watch on Windows 10 — TomTom Community

Desktop App cannot connect to watch on Windows 10

olhado22olhado22 Posts: 2 [Apprentice Traveler]
Hi,

I had the desktop app working on my windows 10 system, though I mainly use the mobile app for syncing, which is still functional.

Recently, when I attached to my computer, the app saw something was connected (windows saw it as well), and then errored out. The main change is that I upgraded Windows 10 to the Creators Update since the last time it worked.

Anyone else having issues with the Windows desktop app?

Comments

  • olhado22olhado22 Posts: 2 [Apprentice Traveler]
    Hi @lampard

    After all this time, I am still having this issue. Most recent dump of error file is reference ID XX1532477785.
  • lampardlampard Posts: 5,324 Moderator
    Hi olhado22,

    Can you please try to re-install the Sports Connect software on your Windows 10 PC ? Yesterday we released new version of TomTom Sports Connect 3.3.8, let us know if it still the same after this. (attach a screenshot of the error if possible.)

    Cheers, lampard
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