Desktop App cannot connect to watch on Windows 10

olhado22
olhado22 Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hi,

I had the desktop app working on my windows 10 system, though I mainly use the mobile app for syncing, which is still functional.

Recently, when I attached to my computer, the app saw something was connected (windows saw it as well), and then errored out. The main change is that I upgraded Windows 10 to the Creators Update since the last time it worked.

Anyone else having issues with the Windows desktop app?

Comments

  • olhado22
    olhado22 Registered Users Posts: 2
    Apprentice Traveler
    Hi @lampard

    After all this time, I am still having this issue. Most recent dump of error file is reference ID XX1532477785.
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi olhado22,

    Can you please try to re-install the Sports Connect software on your Windows 10 PC ? Yesterday we released new version of TomTom Sports Connect 3.3.8, let us know if it still the same after this. (attach a screenshot of the error if possible.)

    Cheers, lampard