Map updates for end of life device — TomTom Community

Map purchasing

Map updates for end of life device

Jandee66Jandee66 Posts: 1 [New Traveler]
edited January 2019 in Map purchasing
On the 20th October 2017 I paid for a 12 month map update service. I had an email in January 2018 saying that my Tomtom 20 was now to old to receive anymore map updates. I have been trying to find out how to email them to ask if I am entitled to a refund seeing as I will not be receiving the updates I have paid for, but when I go through the 'contact' procedure it just shows a message saying that there is no more support via phone or email for my product. Does anyone know how I can get in touch with Tomtom via email. Thanks

Comments

  • dhndhn Posts: 33,312
    Superusers
    Existing subscriptions WILL be honoured to my understanding. To confirm, you can call support but, this time, do NOT respond with a model when prompted and a live agent will come on the phone:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
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