Map updates for end of life device

Jandee66 Registered Users Posts: 1
New Traveler
On the 20th October 2017 I paid for a 12 month map update service. I had an email in January 2018 saying that my Tomtom 20 was now to old to receive anymore map updates. I have been trying to find out how to email them to ask if I am entitled to a refund seeing as I will not be receiving the updates I have paid for, but when I go through the 'contact' procedure it just shows a message saying that there is no more support via phone or email for my product. Does anyone know how I can get in touch with Tomtom via email. Thanks


  • dhn
    dhn Posts: 33,393
    Existing subscriptions WILL be honoured to my understanding. To confirm, you can call support but, this time, do NOT respond with a model when prompted and a live agent will come on the phone:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.