Map updates for end of life device

Jandee66

On the 20th October 2017 I paid for a 12 month map update service. I had an email in January 2018 saying that my Tomtom 20 was now to old to receive anymore map updates. I have been trying to find out how to email them to ask if I am entitled to a refund seeing as I will not be receiving the updates I have paid for, but when I go through the 'contact' procedure it just shows a message saying that there is no more support via phone or email for my product. Does anyone know how I can get in touch with Tomtom via email. Thanks

dhn

Existing subscriptions WILL be honoured to my understanding. To confirm, you can call support but, this time, do NOT respond with a model when prompted and a live agent will come on the phone:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.