My TomTom Multisport does ñot show distance

Dm8rera
Dm8rera Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hello. Since 2 weeks my tom tom runner GPS multisport doesnt show the distance metric. I set up as factor y settings 5 times and doesnt pero either. Also I tried to reset it from my cellphone and doesnt connect either.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Dm8rera
    Dm8rera Registered Users Posts: 2
    Apprentice Traveler
    I will contact them. Thanks for your response
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Dm8rera wrote:
    I will contact them. Thanks for your response
    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.