TomTom XXL 530S won't update

Muriela
Muriela Registered Users Posts: 8
Master Traveler
edited January 2019 in Devices using TomTom HOME
[h1]TomTom XXL 530S virus infection changed some file extensions on device. [/h1][h1]
[/h1][h1]Some of the backup files also changed/damaged. [/h1][h1]
[/h1][h1]Is it possible to format the drive and reinstall the OS and maps? [/h1][h1]
[/h1][h1]Full or quick format, and what OS? [/h1][h1]
[/h1][h1]Thank you.[/h1]

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Why such a large font?? Why would you think the device has a virus and, if so, how did it get there?

    How were the backup files damaged? And what files?
  • Muriela
    Muriela Registered Users Posts: 8
    Master Traveler
    Large font unintended. Having to use a tablet because a power blip interruption made desktop pc useless. Pc won't start up beyond the Acer logon screen, won't go to Windows logon screen. Not used to using tablet.

    Many files had extensions changed by virus to svn (ransomeware), both GPS while attached to desktop for updating. Some backup files also had same extension rendering those files useless.

    Some files were recoverable but not all.

    GPS error message is backup can't be completed because some files are corrupt/missing. Can't download and install new maps because no room. Can't delete incomplete maps to make room.
  • Muriela
    Muriela Registered Users Posts: 8
    Master Traveler
    Can't complete a scan? Message says drive must be unmounted. Haven't ok'd same. Don't know if that is a good idea.
  • Muriela
    Muriela Registered Users Posts: 8
    Master Traveler
    GPS had just been updated with last map and was working. Had just been connected for any updates when hit with virus.

    Just trying to bring it back to the functioning state it was in before losing some files.

    Can't complete a scan? Message says 'drive must be unmounted'. Haven't ok'd same. Don't know if that is a good idea.

    GPS error message is 'backup can't be completed because some files are corrupt/missing'. GPS backup and install stops.

    I don't have a complete backup now to try reinstall from backup.

    Can't re-download and re-install latest map because no room. Can't delete incomplete maps.

    Is it possible to format the drive and reinstall everything (OS and maps, etcetera)?

    Full or quick format?

    What OS?




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  • Muriela
    Muriela Registered Users Posts: 8
    Master Traveler
    I just want to re-download the latest maps and updates already paid for.

    Any help please?