Tidying up never ends

edcorkie
edcorkie Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
Has anyone else had a problem when plugging in there watch to their pc? When it comes to tidying up it just stops 3/4 the way round. Doing my head in.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,932
    Superuser
    I would perform a factory reset and see if that fixes it. If not, call Customer Support. To do a factory reset, make sure the Connect software is running and dock the watch to your computer. The Connect window will open; press the gear at the top right and select Factory reset from the next screen. Follow the steps provided, giving the watch the same name and using the same email address. When prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • edcorkie
    edcorkie Registered Users Posts: 3
    Apprentice Traveler
    Will I lose all my previous run history? Thanks for the reply
  • tfarabaugh
    tfarabaugh Posts: 16,932
    Superuser
    A factory reset should not cause you to lose any data, the watch syncs when you first plug it in so everything is saved on MySports and your settings are reset afterwards. All you lose is the wheel size in cycling and turning splits on & off in running, as these are watch settings, not user settings. The history is erased from the watch but this clears itself every 10 activities anyway. The music is on a different drive that is untouched during a reset and MySports is not affected. The reset itself takes less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.