Sport Connect App

Cerfont

The App keeps on stopping on my LG Q6 Smartphone. I have tried reinstalling the App - problem persists.

tfarabaugh

If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you may lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

lampard

Hi Cerfont,

Welcome to the Community!

I can see that you have the Multiports watch linked to your account. The above link by tfarabaugh for rolling back software versions is only applicable to the Spark watches, I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues: Troubleshooting between the TomTom watch and Android phone

Let us know how it goes!

Cheers,
lampard