Flows not converted into incidents — TomTom Discussions

Flows not converted into incidents

totobel2
totobel2 Registered Users Posts: 19
Master Traveler
edited January 2019 in TomTom Services
Hi,

The flows are good to detect road closures, but it seems they are not converted into incidents => our PND are unaware of the road closures.

Example here
eab48162-8b9e-427e-b2c5-48586d48cb56.png

Comments

  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    The same applies to traffic : plenty of yellow, and orange detected by the flows and not converted into yellow/orange incidents

    27fb12e9-b676-4dbb-a7fa-5f75b74f781b.png
  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    Can anyone confirm the tech team is working on this bug ?
  • FdellS
    FdellS Registered Users Posts: 10
    Legendary Explorer
    @totobel2

    Best you report missing traffic to the customer care, as a forum is not the right place.

    I think for road closures you can use the mapshare website.In case they are temporary, it will be picked up quickly by the them..

    https://www.tomtom.com/mapshare/tools/
  • FdellS
    FdellS Registered Users Posts: 10
    Legendary Explorer
    For missing traffic find the template here:
    https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-app-doesn-t-show-all-kind-of-traffic-incidents-1030200?postid=1200473

    you can use this to provide all relevant details to the customer care.
  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    I don't want to report "a few" issues here.
    I want to inform you that there is a general issue.
    There are hundred or thousands of cases.

    Support isn't the right place either because they lose 12 emails echange to ask me to reboot and reset my device.
    It's a case for the traffic team in amsterdam, because it's a big general issue
  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    Please confirm the team is working on this important issue
  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    What is a exactly the role of the moderators of this forum, if it isn't to report issue and/or to propose solutions ?
  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    FYI, a case was open.

    Another good example of the issue is this.
    This highway 120 in California is closed every winter. it was correctly detected by a black flow but not converted into a incident.
    There a hundreds and thousands of those issues all over the globe.

    265c4294-ba10-4185-b87c-e366461af371.png
  • totobel2
    totobel2 Registered Users Posts: 19
    Master Traveler
    FTI, a ticket has been created 2 weeks ago, I still have no progress on this massively important worldwide issue.
  • Totobel
    Totobel Registered Users Posts: 79
    Prominent Wayfarer
    New issues everyday.

    Today : 15min traffic jam not detected
    (Although the flows are correct, again)

    b5b9765c-07f5-43b7-9302-5a3f74e7e698.png