Runner watch does not sync to IPhone

Stoicustomer

For several months my watch has not synced to my iPhone. It updates the when linked to my laptop.
The software version is 1.7.62
when trying to pair the pin shows then disappears. Unable to pair so waste of time mobile fitness app.

It it appears I’m not ge only one.

please help

tfarabaugh

If you search the forums you will find this is a known issue for many users with the recent updates. They are reportedly working on a fix, but no timeline has been communicated (it has been over three months so I would not hold my breath). In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you may lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

Stoicustomer

How do you contact the moderator Jurgen. I've never used a forum before.

Stoicustomer

Hi @Jürgen can you help with my pairing issues

tfarabaugh

Stoicustomer wrote:

Hi @Jürgen can you help with my pairing issues

Or you could actually follow the instructions I gave you in my response as that is how you get a rollback.

lampard

Hi,

I've closed this discussion thread for comments as we have got a dedicated thread to handle the software rollback request. If you've any rollback requests/feedback's, please feel free to post them here: https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-pairing-issues-runner-spark-watch-series-1030088

Cheers, lampard