Sync Issues with TomTom Touch

Michaeldb

Hello,

I pruchased the device 4 days ago and have had endless sync issues. I had to forget / resync it 3 times now, anyone have some advice? I use a Samsung S4 (getting a new phone soon) and running the latest software updates. Software on phone reports I should make sure the device is in range although it reports connected in the notification area.

Michael

lampard

Hi Michael,

Welcome to the Community!

I would advise you to contact our customer support to report this behaviour with the Sports App. At first, can you please perform a factory reset on your activity tracker and see if this improves the situation.

You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

Regards,
lampard

Michaeldb

Thanks a lot, I synced it again yesterday and so far it seems to be ok but will definately do so if it acts up again.