End of life device with Lifetime maps

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Comments

  • rbarker1159
    rbarker1159 Registered Users Posts: 1
    Apprentice Seeker
    edited September 2020
    I bought Lifetime Updates. you are wiggling the definition of Lifetime Updates to say the devices can no longer be updated. That's wrong. I don't mind accepting a smaller map. I don't need Canada and Mexico. In fact, I live in Texas so i'd accept just a map of Texas. But you should be getting lifetime updates for the map that is on my device. I hope someone files a class action lawsuit because who's to say TomTom wont do this again.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @rbarker1159


    In the posts before yours here it has been pointed out that TomTom have stated that any unit sold with Lifetime maps will continue to get the service. If you are not receiving this service for your device if it was sold with Lifetime maps then contact Customer Services via Chat or Email.

    Doug
  • teodora
    teodora Registered Users Posts: 4
    New Seeker
    Hello.


    Can someone tell me what's latest on us users of Via130, is there support and how to enable it if yes, or we are collateral of this rubbish decision to "clear out of the way" the older hardware (and us older users together with it)?
  • YamFazMan
    YamFazMan UKPosts: 21,344
     Superuser
    edited December 2020
    Hi
    @teodora
    Welcome to the site....
    l12birddc62k.jpg
    The VIA 130/135(AV/AQ) Eol (End of life)
    Check the 1st 2 Characters of your device's Serial Number....
    See... https://www.tomtom.com/en_gb/obsolete-products/#car
    ________________________

    If you think your Via 130 has Lifetime maps...
    Contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • fanta123
    fanta123 Registered Users Posts: 1
    New Seeker
    Your products/devices are available in the Philippines.
  • eyesky
    eyesky Registered Users Posts: 8
    New Seeker
    I bought my tom-tom GPS on May 8, 2017. It came with free maps for life time. To day I tried to get a map update. The download was rejected by Tom
    Tom. My GPS in frozen on a page telling me " No maps found. I I was unable to contact customer service.
    This is not a way to do business. It is very misleading to BYERS.
  • YamFazMan
    YamFazMan UKPosts: 21,344
     Superuser
    Hi
    @eyesky
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
This discussion has been closed.