End of life device with Lifetime maps


There seems to be some confusion among users having end of life devices with Lifetime maps.
Let me explain if your device comes with Lifetime maps then the updates will be honored and you will continue to receive new maps going forward.
However, you will not be able to order Services(LIVE and Speed cameras) purchase new maps for other regions on the TomTom webshop.
Rest has already been explained before on this topic.
Thank you and regards
Vikram
Comments
Superuser
Only if the first two characters of the serial number does NOT starts with "FT"
"FA">GO LIVE 820, 8GB + micro-SDHC, MyDrive Connect NAV3
"FT">GO LIVE 820, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
"FU">GO LIVE 820, 4GB + micro-SDHC, MyDrive Connect NAV3
Superuser
Yes, you are good to go, and I am glad that was helpful
I had an email from TomTom with a 30% off offer to upgrade to a 6200 because map upgrades would no longer be supported on my Go 510, which does have lifetime maps and speed cameras.
I purchased the 6200 purely because of this notification.
NOT HAPPY HAVING TO SPEND £237 UNNECESSARILY!
go 510 is fully supported. I guess the auto generated email(end of life) was wrongly sent to you.
They have a 14 day return and refund window, so you can raise a request by contacting their support.
Thanks for the advice.
Wouldn't it be a good, brilliant - if not actually sensible if TT actually said that in a clear and readable fashion?
Or am I just being unreasonable?
Superusers
See here:
https://www.tomtom.com/en_gb/obsolete-products/
From this I gather Tom Tom are telling us that they will only supply map updates 'at their convenience' ; the 'uselful life of the devise' is not how happy the user feels with their devise but what updates Tom Tom wants to supply? So why does the box say 'free life time maps' as when I went to get mine after my devise told me my maps were out of date the site told me I had to pay for the maps; so why did I have to pay if the maps were available? Can anyone please clarify; model is an AY one ; so should I have to pay?
Also; this makes us have to buy new devises does it not?
Superuser
I HATE YOU PEOPLE.
Don't you know there's too much competition out there for you to treat customers like this.
LOSE.
No emails have been sent to me letting my device is shortly to become unsupported, poor service TomTom.
So now I have to make do with old maps or fork out £187 for a new one, why not keep the maps to a size that will allow these units to continue use, oops, of course then I'd not buy a new one!!!!
Time to have a look elsewhere I'm afraid.
What are you playing at! You are going to destroy your Brand by letting down loyal customers. I have an old device (OneXL), Yes. I pay a lot for maps and cameras to keep it up to date and it works well, I have also invested in accessories for it over the years. The memory issue is a rubbish excuse as I current only use 20% of the available memory and given the size of the new maps that have been mentioned there is still plenty of space. After many years of brand loyalty I will be moving on to join a competitor out of principle. PR Disaster!
Having invested a lot of cash in updates TomTom will be at the bottom of my list for renewal.
Now an 820(FT) with lifetime maps will continue to receive map updates, so in effect its life has not ended.
So where is the logic in not allowing the continuing purchase of Live Services, since these machines are still being supported?
Or is this still a ploy to render these machines less than useful without Live Traffic.
It is a shame as I've always praised their great service in the past, such a shame.
It;s not as if my unit is giving any problems, I just want to update the maps and keep live services.
I will not be purchasing a new unit.