Sync issues with Runner 3

PFDFeres Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
I cannot sync my watch with my phone or computer, the graphics stoped to appear last Wednesday, Jan. 24. Maybe it's due to an account conflict, I tried to resolve the problem creating a new one. Then I reseted the watch back to manufacturerer's standards and signed in with the old account. It worked, but no sync. It gets to 75% and stops. Any ideas?


  • tfarabaugh
    tfarabaugh Posts: 16,935
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.