Error: "Unauthorized" when I try to update my device

merygtf

Hi.

When I try to update my device I get the error: "unauthorized"

What can I do to fix this problem?

Thanks so much.

dhn

I suspect (judging by the application version you listed in your profile) that you have an old 520 model. If the first 2 characters of the serial number is either:

"M2">GO 520, 512MB + SD 2GB, TomTom HOME NAV2 EoL
"M4">GO 520, 1GB + SD 2GB, TomTom HOME NAV2 EoL

then that model is End of Life. No more map updates (or any other updates).

merygtf

But i have looked at the list of models end of life and this model doesn’t appears.

Where can i see that?
and where can i look for the serial number?

Thank you very much.

Niall

@merygtf

See this FAQ https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

merygtf

Ok, thanks i get it, but i have this message

Important:​ Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.


But this message doesn’t say that i cant update my device, online that i cant buy new maps. I dont want to buy i only want to update the maps i have.

Thank you.

Niall

@merygtf

Did you expand the "More information"?
If you have a 'lifetime' map subscription - that will continue
You will also receive 'MapShare' updates
BUT you will NOT be able to buy update extensions to your current map

merygtf

I dont know what are you saying... when i bought the tomtom (m4 serial) have the map from spain.

I want to update the map from spain and traffic radars.

So, is it possible or not? Im so confussed.

sorry for all.

Niall

@merygtf

Sorry to say there will be no more new maps of Spain, cameras or traffic; as you have to purchase these on an annual basis

merygtf

Niall wrote:

@merygtf

Sorry to say there will be no more new maps of Spain, cameras or traffic; as you have to purchase these on an annual basis

Thank you so much.