Error: "Unauthorized" when I try to update my device

merygtf
Registered Users Posts: 5 
Neophyte Traveler

Neophyte Traveler
Hi.
When I try to update my device I get the error: "unauthorized"
What can I do to fix this problem?
Thanks so much.
When I try to update my device I get the error: "unauthorized"
What can I do to fix this problem?
Thanks so much.
0
Comments
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I suspect (judging by the application version you listed in your profile) that you have an old 520 model. If the first 2 characters of the serial number is either:
"M2">GO 520, 512MB + SD 2GB, TomTom HOME NAV2 EoL
"M4">GO 520, 1GB + SD 2GB, TomTom HOME NAV2 EoL
then that model is End of Life. No more map updates (or any other updates).0 -
But i have looked at the list of models end of life and this model doesn’t appears.
Where can i see that?
and where can i look for the serial number?
Thank you very much.0 -
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Ok, thanks i get it, but i have this message
Important: Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.
But this message doesn’t say that i cant update my device, online that i cant buy new maps. I dont want to buy i only want to update the maps i have.
Thank you.0 -
I dont know what are you saying... when i bought the tomtom (m4 serial) have the map from spain.
I want to update the map from spain and traffic radars.
So, is it possible or not? Im so confussed.
sorry for all.0