No More Support - No More TomTom!

Clarkey

With the news today of TomTom withdrawing support for many different models, I would like to express my disgust at such news. As a long-standing customer of no fewer than five devices my decision will be to take my custom elsewhere. Whilst I understand that some devices no longer have the storage capacity or processing power necessary for the latest technology it is not for TomTom to decide when these older models are no longer viable, it should be the owner's decision. TomTom are now joining the ranks of the likes of Microsoft, Apple, HP etc who think we should live in a throwaway society and just want us to update to the latest model! What action are TomTom taking in ensuring that these old devices are suitably recycled. Time for TomTom to act responsibly and keep their customer base as today you have just lost a lot more!

davetj_uk

I have 2 devices Clarkey. One of my devices is a Start 60. It's brand new and far from obsolete. The life time updates was one of the main reasons I bought the Start 60. The Tom Tom life time updates are not worth the paper they are written on. I wont be buying any more Tom Tom products again. Tom Tom.. You have reached your destination.. Bye Bye!

dhn

Check the first 2 characters of the serial number and see here:

"WM">Start 60 / Via 620 (2012), 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
"WN">Start 60 / Via 620 (2012), 4GB + micro-SDHC, MyDrive Connect NAV3
"WO">Start 60 / Via 620 (2012), 8GB + micro-SDHC, MyDrive Connect NAV3

ONLY those with WM are End of Life.

davetj_uk

It don't matter what year the Tom Tom Start 60 was sold. Life time updates to me is not 4 or 5 years old! We have been conned no matter how you look at this. Stitched up good and proper. We've all paid a premium for these so called lifetime updates over other models in the Tom Tom range because we all thought lifetime was a lot longer than 4 or 5 years! A lot of Tom Tom customers are not going to belive anything Tom Tom says in future. Their reputation is now in tatters! I will never buy another Tom Tom sat nav. .

VikramK

davetj_uk wrote:

It don't matter what year the Tom Tom Start 60 was sold. Life time updates to me is not 4 or 5 years old! We have been conned no matter how you look at this. Stitched up good and proper. We've all paid a premium for these so called lifetime updates over other models in the Tom Tom range because we all thought lifetime was a lot longer than 4 or 5 years! A lot of Tom Tom customers are not going to belive anything Tom Tom says in future. Their reputation is now in tatters! I will never buy another Tom Tom sat nav. .

I had a look at your account and I see the serial number of your TomTom Start 60 begins with 'WN' which means that your device has not been declared EoL and you will continue to receive map updates and support.

Regards
Vikram

Clarkey

TomTom have clearly signalled the beginning of the end of their business! I would recommend to anyone that a company that treats its longest loyal customer base in this manner that it is no longer worth dealing with!

I would strongly recommend to anyone thinking of buying any TomTom product that they look for alternative brands that respect their customers, that way you will not be disappointed in the future! If you have only just bought one, then take it back to the retailer and get a refund!

This company will be filing for bankruptcy in the not too distant future!

davetj_uk

VikramK wrote:

davetj_uk wrote:

It don't matter what year the Tom Tom Start 60 was sold. Life time updates to me is not 4 or 5 years old! We have been conned no matter how you look at this. Stitched up good and proper. We've all paid a premium for these so called lifetime updates over other models in the Tom Tom range because we all thought lifetime was a lot longer than 4 or 5 years! A lot of Tom Tom customers are not going to belive anything Tom Tom says in future. Their reputation is now in tatters! I will never buy another Tom Tom sat nav. .

I had a look at your account and I see the serial number of your TomTom Start 60 begins with 'WN' which means that your device has not been declared EoL and you will continue to receive map updates and support.

Regards
Vikram

Mazipan

What an absolute disgrace this company is. I have now had two of their devices but after the withdraw of product support to my device I will no longer buy any of their products as a matter of principle. To make expensive devices obsolete is outrageous and tantamount to fraud, as this is not clear when purchasing. I will also make sure all my friends, relatives, colleagues are also aware of the poor business practice of this company. Well done- great pr.

ghost123uk

I too have issues with this policy. I own a perfectly useable TomTom One and I am now told I will have to bin it and buy another device, just because "they" have deliberately built in this obsolescence into the software!! This is just a cheap ploy to get me to spend more money with them and throw away a perfectly good Sat Nav !!

I will have to buy a new device, but because of this it WON'T be a TomTom one !!

tibork

Tom Tom you are nothing short of crooked, fraudulent gangsters.I hope you go down like the TITANIC. My xl 335 se is 6 years old and no longer has support. How the hell can you expect repeat customers with your thieving policies. Magellan, Garmin, here I come.

CTDrew

Wow, I wonder if this is what is wrong with my XXL model. I posted a question about why the map doesn't work anymore. Have they actually obsoleted the product?

I read that support is done, but I figured that meant once the device dies, don't bother calling. But if it still works, have fun. My XXL started complaining that the map can't be used with this device a few weeks ago and I couldn't figure out what the heck happened.

Is it possible that it is a result of Tom Tom discontinuing support for the device?

CTDrew

Hello all. My XXL is working again. Tom Tom did NOT leave us high and dry!
I received a response from @VikramK , the moderator, regarding the map that was loaded to my device and how to get it back to a working version.

I still don't know what caused the map on my device to change/get corrupted, but at least I now know that I can delete a corrupted map and reload the map that was working.

My recommendation for all users of older devices; it is IMPERATIVE that you have a copy of the map that was last working on your device saved to your computer/Tom Tom Home application.

At the end of the day, all I had to do was clear the device (delete) and reload that original map and all was right with the world.

I suppose I should note that, with these older devices, we can't update the maps otherwise the device will stop working. Which means... we won't be able to rely for too long on outdated maps. That in mind, upgrade plans are warranted.

Brian23

I agree with other comments on here. Why should I pay out £150+ for a new sat nav when I already have one. There should still be a way to update these. I won't buy or reccommend Tom Tom again. Today I went from Folkestone to Ramsgate and at one point, because I was on a new bypass the sat nav showed that I was in the middle of a field. It is rediculous that it cannot be updatecd

kylegp

Joined here just to express the same disgust.

Here I have the Go 750 which was a premium model that didn't come cheap at the time. It still works perfectly fine and I can understand if it can't run the newer software but to not even have updatable map support is INSANE. This thing still has 1GB of RAM and is capable of doing its job.

Why on earth can't I update maps anymore TomTom?

I think your strategy is to get people to buy new GPS units for profit rather than support maps on older devices but the thing is now you won't get any of my money. I would of at least been happy to buy a map update and now you get nothing, period.

Over to Google Maps now!

doncleland_un20

I echo the comments from other TomTom buyers who like me feel cheated. Lifetime map updates was why I bought my unit and now it is useless. The management of TomTom obviously puts profit way ahead of customer service and so I will never again be a customer of this disreputable company. I do hope you financially fail.

YamFazMan

HI
@doncleland_un20

doncleland_un20 wrote: »

(Snip) Lifetime map updates was why I bought my unit (Snip)

Devices with lifetime maps are not affected

See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support...
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

ATB YFM