End of support
If TomTom had informed me earlier in 2017, I would have had the opportunity to load a fresh map, so I had been OK for some time to come.
Now, I'm obliged to continue using the old map, or to buy a new device.
I'm not sure that the new device will be a TomTom again.
The (too) late warning of the end of support feels like a dirty trick to trigger a new purchase.
From a disappointed customer.
Comments
Have you tried finding customer service contact details on the website to let them know?
Superuser
Here is a complete list of phone numbers https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
But also see https://en.discussions.tomtom.com/travel-lounge-154/your-right-to-remain-silent-contacting-tomtom-by-phone-1032432
Superuser
"AY">Start 20, 8GB + micro-SDHC, MyDrive Connect NAV3
but if the email had mentioned "AO" then
"AO">Start 20, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
Even TomTom's own site does not differentiate between the START 20s
The real problem is TomTom has invented a new software program and upgraded the processors in their devices which does not work with their new update software. Basically the new software speaks Chinese and the older software speaks Russian. They don't want to pay employees to manage older software in support of being loyal and not losing customers.
TomTom, how many people do you think I'm going to tell?
Final comment: My wife has an 11 year old Garmin (no live services, just a GPS), we still update her GPS through Garmin website using an SD card. Sure, I don't get live services for traffic, weather, etc....but I have a cell phone for that. That's the difference between Garmin and TomTom.
TomTom has to pay mobile charges for these services on a GO Live device, pay employees to manage old and newer software, it's taking more employees to keep up with the demand.
What they should have done: Informed folks that maps would be updated only if you use a Micro SD card but, GO Live services will no longer be supported. Then I might have purchased another TomTom in the future. They even deleted my device from my account.
So long TomTom and hello 11 year old Garmin.
Superusers