"Your right to remain silent" - contacting TomTom by phone

NiallNiall Posts: 10,365 [Superuser]
edited January 17 in Travel lounge
In the light of a large number of users finding that their cherished device has now become "End of Life" and now want a refund on recently purchased services, and try and contact TomTom, they run into a frustrating situation.

Be aware when you phone Customer Services do NOT say what device you have until you are actually talking to a representative.

This because TomTom are trying to filter out calls for devices that they no longer support for repairs and will point you back to the forum to find an answer :(
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