Via 135 not completing the map and camera updates

GF1967
GF1967 Registered Users Posts: 1
New Traveler
Hi

I’ve a via 135.

Recently when hen doing a map and camera update via Tomtom MyDrive, it goes through the motions of downloading the updates and then uploading on to the device.

when it says the update is complete though, the actual device does not seem to recognise that the update has been completed and keeps saying updating, do not disconnect your device. Any suggestions what the issue may be?

thanks
Gil

Comments

  • dhn
    dhn Posts: 33,393
     Superuser
    If that is happening right now, give it a bit more time. If things don't get resolved, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

    Is your map version 1000 (latest) ?