Runner / Multisport watch wont sync to Android 7

skguselli74
skguselli74 Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
Hello
How do you get the watch to sync to android 7?
I open the tomtom sports app on my phone, press down to wake the watch, but activities wont load.
If you open up the device settings it says last connection - just now, so both app and watch are 'talking' to each other, but activities wont load.

I dont regularly have access to a pc and presumed i'd be able to sync watch and phone easy - it appears not.

Any advice welcom.
Thanks

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,975
     Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.