Mydrive connect says that my device is not connected. but it is.

neiloneil Registered Users Posts: 2
Apprentice Traveler
Ive got a windows 8.1 computer. My via 135 is connected by usb cable I have igned in. It shows a picture of my device but says Connect your device to see the latest status and available updates. The updates are visable but the selection ticks are greyed out.
Has anyone experienced this issue please? If so how was it resolved ?