Start 25/via 225 No maps / Can not reset

batserra
batserra Registered Users Posts: 3
Apprentice Traveler
Hi ,

I want to upgrade maps with my tomtom 25 ,but after some time the device is disconnected, i tryed:

1) With another computer
2) Other usb cable
3) Disable antivirus

But now when i turn on a message appers that there is not any map instalated.

I tryed to do a reset with button

The divice try to connect to mydrive and repair but also some after some seconds the device reset and also there is not any map instaled.

I see that in my drive connect the ip from tomtom. And I try to do a ping to this ip ,i allways after connect usb cable ,some 10 seconds more or less ping not repons. It how if usb cable it's not working (y tryed many diferents usb cables)

How i can fix it?

Some information:

Does anybody can help me?

Thanks

Comments

  • batserra
    batserra Registered Users Posts: 3
    Apprentice Traveler
    Fixed...

    I don't know why but i tryed with a Windows 7 ,and works ok...
    Maybe there is a problem with Windows 10 ?

    Sorry for all....