TomTom cheating ! | GO MOBILE android subscription

The Oldie
The Oldie Registered Users Posts: 2
Apprentice Traveler
I purchased TomTom GO 3 years unlimited for the period May 29th 2015 - May 28th 2018.
On January th 8th planned to travel to Spain and selected the town there, but TomTom told me that I have only 71 free kilometres left!
The only solution was to buy one year to hit the road!
HOW DO I GET BACK THOSE ALMOST 5 MONTHS I HAVE ALREADY PAYED in 2015?

Comments

  • Niall
    Niall Posts: 11,174
    Superuser
    @The Oldie

    Contact Customer Services to sort out a refund

    CS Portugal
    800780277
    De Segunda à Sexta: Das 10.00 às 18.00
    (should be an agent that speaks Englisg)

    or

    CS United Kingdom
    00442079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m GMT.
  • The Oldie
    The Oldie Registered Users Posts: 2
    Apprentice Traveler
    I do not spend money for any telephone calls in this case!
    CS United Kingdom should call me or answer by e-mail.
    PERIOD
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    Make sure the app is signed into your paid TomTom account in Menu/TomTom Services.