I have a Go 1005 Satnav. I recently updated the maps and then left it in the car as usual. When I next came to use it, it no longer worked. It switches on, starts up for a few seconds then the screen goes grey (it freezes) , then black and it restarts (without the drumroll). This pattern then keeps on repeating about every 30 seconds. I tried keeping it indoors for a week in case it was damp, I connected it to the computer to get the latest updates etc. Is it broken and ready to be chucked or is there something I can do? Any suggestions welcome.
2
Comments
Superusers
I tried to do the reset where you hold the power button till you get a black screen with white text and then press the power button 3 times. Unfortunately I couldn't get that to happen. My Tomtom started but with continued pressing just shut down again. Very annoying.
Superusers
Superusers
http://uk.support.tomtom.com/app/answers/detail/a_id/1898
Help again please!!!
Superusers
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Superuser
Check with Customer Services the status of your subscription(s)
:flag_hu: Magyarország (Hungary)
0036 177 792 27
hétfő-péntek: 09:00-17:00
After attempting to recover for a number of times, the tomtom started normally. I immediately installed a smaller map. After this installation the tomtom will work properly again.
I think there is an error in the full map of tomtom!
John
Is it possible to start the TomTom GO LIVE 1005 without the map being checked. This is to install a new map.
John
Is it possible to start the tomtom without the tomtom checking the map.
If there is an error in the card then the tomtom comes in a loop and there is no communication possible with tomtom drive connect.
If the above is not possible and TomTom delivers and incorrect map update.
All TomTom have become worthless.
John
I have a go live 1005 caravan and camper doing exactly the same thing
following the new map version upgrade a couple of weeks ago just before Xmas
called support who tried to help but unfortunately I was on the phone so long my battery died and I lost the call
Support said they would push a new download to my device but tomtom keeps restarting not long after the install starts
The TomTom then enters in a loop and no longer communicates with the TomTom Drive Connect.
Definitely a map error from TomTom.
By starting several times in recovery mode it is sometimes possible to get out of this. see above.
John
( previously it had been opening up the device screen and even showed writing route instructions before freezing saying connecting to GPS )
they also advised me to deleted the cached data (RUN > appdata > LOCAL > TOMTOM delete HOME3 directory and restart PC but that made no difference
John
then connect to pc MYDRIVE Connect ?
it attempts to restore but the tomtom device restarts itself so that fails every time
I will tell you how I have succeeded:
- hold the start button until drum sound is heard.
- wait 10 to 20 seconds
- press the start button again to switch off
- briefly press the start button again
repeat until the device starts normally
When the device has started:
- connect the device directly to the computer
- download a smaller part of the map (not as usual the entire map)
Connection to the PC is only possible if the device has been started normally.
The problem is whether:
- a defective map
- a stack overflow
- tomtom software can not handle large maps
If this fails, only TomTom can solve its own problem.
I hope that the problem will be solved.
gr,
John
I will have a go
looks like I may have sorted it, now responding and have loaded Zone 1 & Zone 4 maps and can switch between them
device seems to be responding but not been out with it yet
it was following your startup sequence that allowed me to progress :-
- hold the start button until drum sound is heard.
- wait 10 to 20 seconds
- press the start button again to switch off
- briefly press the start button again
repeat until the device starts normally
Good luck with the working device.
gr,
John