TomTom Runner 3 does not charge anymore

PhiDev Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports

i have been using my tomtom runner 3 for a while now. most of the time I charge it to the wall socket, not to the computer. this morning I could not recharge my watch, not both on the computer and the wall socket.

if you charge it, a screen will appear for a short while, but then it will immediately turn off.
I do not know if it is important, but watch was completely flat yesterday, screen was completely off

can someone help me with this please



  • tfarabaugh
    tfarabaugh Posts: 16,943
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.